Xerox copier quality - anyone using these models?

[kennysarmy]

Our managed print contract came to an end in the summer and our Sharp devices were replaced by Xerox.

 

We have the following models on site:

 

Mainly Xerox C8030's in large areas and

 

Xerox C405DN's in smaller rooms

 

We have a pair of Xerox C8055's in our staffroom

 

Offices have Xerox B405's

 

 

I'm being alerted by staff that they believe the quality of print and copying is much worse than the previous Sharp's.

 

 

I'm wondering if anyone is using any of the above devices and if so could you let me know?

[HTCPCP]

Never had any issues with the large Xerox printers, in fact, far from it. However, I have found their SOHO mono devices used to be found lacking, when compared to the old HP workhorses.

 

Couple of points -

did you replace like for like? Smaller printers imo don't offer the same quality as the larger devices

is Eco Print/toner saver turned on - the default print settings can really change the print quality. Some companies have it set to full quality, as it can slow them down, and not hit the claimed PPM claimed

Paper - If you have changed paper quality too, that can really impact on quality - I tend to only use Datacopy or Inacopy paper here. Might be me, but I find huge variation between paper that is supposedly 80GSM. Similarly, recycled paper is not the best for quality. I had a family member who used to work for Xerox, fine tuning prototypes for paper feeds with different types of paper, and they always used to complain about budget paper.

finally - toner - are the company providing you official toners, or re-branded? I have seen some print companies provide the cheapest possible toners, rather than ones that are either originals, or as good as the originals

[yac2016]

They seem to undercut other copier devices but replace them with smaller units not fit for purpose but they claim they are.

 

Seen a few schools in a bit of a mess now.

 

Make sure you go for the bigger models if you go down Xerox route.

[kennysarmy]

Never had any issues with the large Xerox printers, in fact, far from it. However, I have found their SOHO mono devices used to be found lacking, when compared to the old HP workhorses.

 

Couple of points -

did you replace like for like? Smaller printers imo don't offer the same quality as the larger devices

is Eco Print/toner saver turned on - the default print settings can really change the print quality. Some companies have it set to full quality, as it can slow them down, and not hit the claimed PPM claimed

Paper - If you have changed paper quality too, that can really impact on quality - I tend to only use Datacopy or Inacopy paper here. Might be me, but I find huge variation between paper that is supposedly 80GSM. Similarly, recycled paper is not the best for quality. I had a family member who used to work for Xerox, fine tuning prototypes for paper feeds with different types of paper, and they always used to complain about budget paper.

finally - toner - are the company providing you official toners, or re-branded? I have seen some print companies provide the cheapest possible toners, rather than ones that are either originals, or as good as the originals

 

 

Yes it was as near like for like as we could get between the brands.

 

Print quality in the attached test prints was high quality.

 

Same paper in each test.

 

Toner, we have written in to the contract that they supply original toners only.

 

I know this is just a photo of the two test prints, but you can see there is a real colour difference between these prints.

 

One is from our small admin office with a Xerox C405DN and the other is from a Xerox C8030 which we have in our corridors.

Edited November 30, 2018 by kennysarmy

[HTCPCP]

I would suggest getting your account manager in to show them to it, as clearly something is not right with it. Just the grayscale part on the right hand side of the image is showing that there is a fault with processing the shades correctly.