SIMS - Mail Client Not Configured Error

[truebluesteve]

Hi All

 

Within the Student - Teacher view in SIMS, parent email addresses are shown as links which should open the configured email client when clicked. However when staff try to click on these links a yellow circle with an exclamation mark in it appears in the bottom left of the page and says 'Mail Client is not configured'

 

We've been in touch with Capita but they haven''t been able to help and simply point the finger at Microsoft. The mail clients on our computers appear to be correctly configured to be the default option so I'm at a bit of a loss as to where the problem is.

 

Has anyone else had this problem and managed to fix it?

 

Thanks

[Esteban_Child_of_the_Sun]

if you open IE on the affected machine, and browse to this reply and click this link (mailto:[email protected]), does the default mail client open up without any prompts or errors?

[Arthur]

The mail clients on our computers appear to be correctly configured to be the default option so I'm at a bit of a loss as to where the problem is.

Are you using Outlook 2016 on Windows 10? If so, you will most likely need to add the following line to your default file associations file (if you haven't already?).