JATSO Posted November 21, 2018 Posted November 21, 2018 Office 2016 Word crashes when going to print and choosing printer properties , anyone else getting this?
atcoates Posted November 21, 2018 Posted November 21, 2018 What happens if you change the default printer? Does it only crash when that printer is selected?
JATSO Posted November 21, 2018 Author Posted November 21, 2018 (edited) What happens if you change the default printer? Does it only crash when that printer is selected? Ok did some more testing installed the Office Copier and as well and it works fine but switching back to the ITSuite Copier it causes Office to crash when choosing printer properties, its as though it can't access the web interface of the printer driver. Not just word but excel as well. It still prints so I will look for an updated driver see if its a driver issue. Edited November 21, 2018 by JATSO
atcoates Posted November 21, 2018 Posted November 21, 2018 Yes it would effect all office products. Newer drivers, or older sometimes and combination of firmware update to the printer all may help. Good luck. 1
JATSO Posted November 21, 2018 Author Posted November 21, 2018 Yes it would effect all office products. Newer drivers, or older sometimes and combination of firmware update to the printer all may help. Good luck. Thanks, all sorted uninstalled and reinstalled with new another driver dated 2016 but it does the job so I will leave it for now see if Windows changes anything over the next couple of weeks.
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