Anyone have experience with Allen Martin heating controls?

[robjduk]

Not traditional educational IT as such but my school has our heating controlled by a box from a company called Allen Martin and we are having connectivity issues with it. After about 1 hour it loses connectivity and we can not ping it with the only fix turning it off and on again (lol).

Problem is the controls have now been moved from the caretakers office to a boiler room the other side of the site so this problem as now come to light (been going on years apparently) so now the finger is being pointed at the IT network as the cause. I don't mind this but not a fan of random engineers saying "its ya network mate" without really telling me anything else. Also their software only works with IE so that tells you all you really need to know about how modern their stuff is.

 

Has anyone had experience of this hardware (eco hub 2) or ever ran into a similar piece of hardware which works for a while then loses connectivity before? I'm of the thinking if it turns on and works for a while its not IT related as it either works or wouldn't but open to all suggestions.

 

I have done various normal things such as setting the switch to 10 or 100 modes in both full and half duplex, moving to different switches, changing cables and even had an external IT company check the switch configs over to see if anything is causing issues. I also figured out the admin credentials and telnet into the back of it to give it the once over. I found the date to be years out and hoped fixing that would sort it but alas it's still happening.

 

All suggestions welcome

 

Thanks

[nairnharrison]

Hi did you figure out the high level password, any chance you could share this as we are on a site at the moment where no one knows how to access the eco hub apart from the schematics that can change setpoints. we are looking for a higher level password to try and alter

[Guest Guest]

Try connecting a pc directly and see if the issures persist, if so its not a network issue

[nairnharrison]

our issues aren't network related it sits fine on the current network but we dont have any login details which i was hopeful someone may know a high level username to the allen marting eco hub unit

[Meldrew]

Is the Allen Martin box actually doing its job of controlling the heating? Eg if you set the heating to come on at a different time, it does what it is told?

[nairnharrison]

They are no longer trading as a company so we are replacing the entire BMS system. The issue is there in no onsite O+M information nor any electrical info so we are hoping that if we had a higher access level we can correctly identify the connected IO rather than tracing everything out. We are a BMS company so knowledge isn’t an issue obtaining the existing controller configurations is due to no access to the config or setup pages.