[sims] Is Parent App down?

[MkII]

I haven't been able to access it since first trying yesterday. Capita service status says it's fine.

[Steve21]

Have you done all the "fixes" required since Capita disabled the service over summer?

 

Steve

[MACIT]

I'm seeing the same here, cant access parent app. I can get into product admin but get spinning cog when trying to access user accounts etc, started doing this yesterday afternoon.

 

And yes all patches up to date including the CTF foul up one

Edited September 4, 2018 by MACIT

[stevec_]

As a precautionary measure, Capita have also temporarily suspended on-line services, for example, Parent App, Options On-Line to reduce the risk of potential data breaches. In addition, they have temporarily suspended the use of Common Transfer Files.

 

Above is part of an email we received from our LA regarding SIMS data protection risks.

[MkII]

Have you done all the "fixes" required since Capita disabled the service over summer?

 

Steve

No. Didn't see that. We moved servers and Capita looked in to make sure it was all working in Services Manager, which it still is.

 

Logged a ticket but can't get through on the phone.

[MkII]

Capita support logged in to the admin console and hit 'enable' in the Onboarding tab... all working now.

[MACIT]

all working here as well now