“Check Names” (Ctrl+K) Feature Problem

[gloriousglenn]

So I'm not 100% I'm putting this in the right forum, but it might be one of those that can be in multiple places!

 

We have moved our email to the cloud and use mycloudmailbox.com. We access our emails through Office Outlook 2007.

 

For some reason I now the “Check Names” (Ctrl+K) feature does not pull names from the Global Address List. I used to type in the beginning part of the surname of a colleague and click Ctrl+K and BOOM there was their email (as you would all expect!), but not any longer. Now all I get is...

It works “normally” for anybody in my own contacts list, just not the Global Address List.

 

I have tried to download the address book by clicking on Send/Receive > Download Address Book, but that didn’t work either.

 

I have also tried to add a new address book by putting webmail05.mycloudmailbox.com into the Tools > Account Settings > Address Books > New > Select “Internet Directory Service (LDAP) > dialogue box, and entering my login details. Without any luck!

 

I kinda hoping somebody has had the same issue and there's a quick fix for it. I'm sure it's something really silly, but when you don't know, you just don't know!!

 

Thanks in advance.

Glenn

[MatthewL]

Is your email account setup as an Exchange mailbox or as POP/IMAP? I suspect this could be where you are going wrong, might need to recreate the profile as an Exchange one.