[1803, au] Browser performance problems

[chris11256]

We're testing the 1803 update on IT Dept computers and most things are working normally. However we use ManageEngine as our helpdesk software, and on every 1803 computer we've tested it's painfully slow. Doesn't matter if you use IE, Firefox or Chrome it's painfully slow. Only when using Edge does ManageEngine then perform normally. Just to add the problem doesn't happen on any other OS or version of Windows 10.

 

We're a bit baffled and can't find any obvious cause. Has anyone experienced this?

Edited July 23, 2018 by chris11256

[Arthur]

on every 1803 computer we've tested it's painfully slow.

Desktops and laptops or just laptops?

 

Does changing the power plan from 'Balanced' to 'High Performance' make any difference?

[Michael]

If it's the same hardware between older and newer Windows 10 installs, check Ethernet/WiFi drivers. Microsoft have been known to bundle problematic drivers with some newer builds.

[Arthur]

Microsoft have been known to bundle problematic drivers with some newer builds.

If it was driver related why would Edge not be affected?

[chris11256]

Sorry for the delay. Happens on desktops & laptops and the network card drivers are the same. So far all of the computers tested have been an in place upgrade, rather than a fresh install.

[Michael]

If it was driver related why would Edge not be affected?

 

Just from previous experience, I've seen similar issues.

 

The fix for this would be to install the KB4103721 update according to other reports online.

[chris11256]

Many thanks! Appears to have fixed the issue on my computer. Will try on a few more and report back. Was slightly odd through as I already had the May update installed, so installing the latest July cumulative update fixed it.