TechG Posted July 5, 2018 Posted July 5, 2018 Hi we have had a issue when we sent a parent message out via Intouch. we sent out 22 messages but only 1 went through, the others all failed. The date and time of the message that went through was 28.06.2018 15:13 The date and time of the messages that failed showed as 01.01.1900 00:00 Any idea as to why this would be? or know of a way I can get more details as to why they failed?
richieh Posted October 4, 2018 Posted October 4, 2018 Hi @TechG Did you get a resolution for this? We have the same problem here and I am waiting to hear back from Capita Support but I thought it might be quicker to contact you as its already been several days without a reply despite daily calls! Thanks
TechG Posted October 4, 2018 Author Posted October 4, 2018 In sims services manager the InTouch service was not started after a server reboot. 1
richieh Posted October 5, 2018 Posted October 5, 2018 Thanks for the reply, however InTouch service is started. I guess I will have to keep waiting for Capita.
datadata Posted October 8, 2018 Posted October 8, 2018 Hello, did you resolve this problem? We have the same issue and I have had no response from Capita despite calling them several times.
datadata Posted October 8, 2018 Posted October 8, 2018 Finally found out what the problem was. The password for sms provider, PageOne, had been reset.
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