Issues with SwipedOn and proxies?

[Bev]

We use this app at two schools where I work. The first school only use a single iPad and it works great.

 

At the second school we use multiple iPads and we are finding that they don't sync with each other. If a visitor logs in on iPad A, then they can't log out on iPad B, and more worryingly the Evacuation Lists don't update.

 

I've spoken to Swiped On a lot who say we need to open the firewall, and I've also spoken with our IT department who have said that some of the traffic is not being correctly directed through the proxy so they are blocking it as if it was correctly going through the proxy the firewall is open.

 

Is this working for anyone else who relies on a proxy?

 

Bev

[benscottswipedon]

Hello Bev,

Ben here - Product Manager at SwipedOn. Thank you for your email and bringing this to our attention.

 

This is a recently discovered issue affecting some proxy server configurations and we have identified the root cause, with a fix scheduled in upcoming SwipedOn versions.

 

As per our offline communications, there are indeed workarounds possible - but we appreciate these may not be possible in some circumstances.

 

For any further information please contact [email protected]

 

 

Many Thanks,

Ben Scott

SwipedOn

Head of Product