Jehanzeb Posted June 28, 2018 Posted June 28, 2018 Good morning everyone,A bit of a strange problem with one of our Year 6 iPads. All iPads are fine except one iPad that had an issue where it keep asking the student to activate the device, well it says it cannot activate the device as it cannot connect to the Apple activation server. So I connected the device to AC2 and activated the device. The device works perfectly for few days and then revert back to activation page, locking the device. I then have to plug it back into AC2 and re activate it.When the student brought the device fourth time, I kept it with me to further investigate, under the General ---> Device Management --->Meraki Management (the certificate all of a sudden shows as not verified but also the title Meraki Management is in Red). I've clicked onto the Meraki Management and all the certificates are shown in Red even though the expiry dates are 2032, 2019, 2020 etc. They are marked as expired. I tried to click on Update Profile option but it does not install/update the profile, instead it states The profile Meraki Management could not be updated. The server certificate for "xxxxxx" is invalid. I tried to push the certificate again using Safari on iPad but that doesn't allow it to be installed.What am I doing wrong? Is this because I am using an older version of Meraki reference (AC 1.7x) rather than (AC 2.x)?Your kind help assistance would be highly appreciated.Kindest regardsJ.
GTX Posted June 28, 2018 Posted June 28, 2018 Stupid question but is the time/date right on the ipad? 1
Jehanzeb Posted June 28, 2018 Author Posted June 28, 2018 Stupid question but is the time/date right on the ipad?Thank you GTX, I didn't think of that and it was as simple as that! everything is back to normal on this iPad. P.S. I cannot believe I missed that and started looking at all certs and all the complicated things that you could imagine! yet not the date and time.Kindest regardsJ. 1
Jehanzeb Posted June 28, 2018 Author Posted June 28, 2018 Has your APNS Cert expired....?Checked and its all within the time limit so it can't be that, plus it would have affected many other iPads too, wouldn't it?Kindest regardsJ.
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