Meraki Guest Wifi - splash screen not appearing on laptops

[kennysarmy]

Suddenly when we try to set up guests on our Meraki WiFi launching a browser does not redirect to the sign-in page!

 

It's working OK on mobile devices...

 

Anyone seen anything like this?

 

Tried both themes on the dashboard.

 

Laptops join the network OK with a pre-shared key - but without the launched splash screen they are stuck.

 

 

Out of curiosity I took the splash page URL from a mobile device and copied it to a laptop and even though the IP address/MAC address part was incorrect in the URL string I was able to get to the page and sign in OK...

 

Odd.

[atcoates]

Any help here?

 

https://documentation.meraki.com/MX-Z/Access_Control_and_Splash_Page/Troubleshooting_the_Splash_Page_Appearance

[kennysarmy]

Any help here?

 

https://documentation.meraki.com/MX-Z/Access_Control_and_Splash_Page/Troubleshooting_the_Splash_Page_Appearance

 

Who knew!

 

Web Browser Times Out Instead of Loading the Splash Page

There are some circumstances where an unauthorized user will open up a web browser with the intention of hitting the Splash page to authenticate, but the web browser times out or fails to load the page. This will commonly occur when the user was attempting to access a web site via HTTPS.

 

When the AP or security appliance sees an HTTP GET request from a non-authenticated user, it will redirect that request to its configured Splash page. If the user's initial request is using HTTPS, however, their request is encrypted and therefore cannot be redirected. As such, the request will time out.

 

To troubleshoot this issue, the user should clear their browser cache and try to access any website using HTTP (at this time, bing.com supports the use of unencrypted HTTP). If the issue persists, ensure that the client has a valid IP configuration, and troubleshoot for other possible network issues.