OWA Emails and Outlook 2016

[blu4]

Hi all,

 

We are experiencing a really weird issue with a mailbox. We have a cover email that is full managed by 5 people. They use Outlook 2016 to manage that inbox. After they came back from half term the mailbox is empty in Outlook 2016 but all emails are in the OWA. I already tried re-adding those users but that didn't seem to help.

 

Thanks

[gumbygaz]

We had something similar when we moved to O365, the Outlook client wasn't showing the shared folders. I turned off cached exchange mode on the users outlook profile and they all appeared.

[colly72]

Definitely sounds like a cached mode issue. Try removing the data files and/or profile in Outlook, then recreate.