SIMS crashes when printing assessment reports

[TMBS]

Hi

 

Our Data manager is having issues when trying to print reports from assessment manager (Focus - Assessement - Individual Report). We are only testing this with two reports but it just crashes SIMS. I have read similar threads on here and tried all the suggestions given: no large images, template ok, swapped printer, tested as Admin but the error still occurs.

 

Last week we thought we'd solved it and was a profile issue. New profile created which worked for a couple of days but today it is happening again.

 

Next week our student reports should be going out to parents

 

Anyone have any idea what to try next?

 

Thanks!

[bobsmith]

can you monitor the size of the files when they are hitting the print queue and let us know how big they are?

[TMBS]

It doesn't even hit the print queue! Crashes before it shows in there.

[Esteban_Child_of_the_Sun]

If you set the template back to the default will it print then? If so it indicates that there is something in your template causing the issue. You can then make a copy of your original template and remove sections (I'd suggest a binary search) until you identify what is causing the issue. Once identified which section copy it to a new template and play with it there until it works (or re-create it)

[Banjo]

Is it that report or any reports run via that workstation and that login?

 

Get them to create a brand new report > add some data and press print. If there are still issues get them to move workstation and retry.