O365 disabled HELP???

[dapaulio]

We have a Office 365 A1 and Proplus license. foolishly I saw the A1 auto renewed and thought I was ok but realized now proplus evidently doesn't.

 

Unfortunately the Proplus license had lapsed and now become disabled. is there a way I can enable it again? I am concerned that students and staff using Onedrive will now have the service disabled and eventually lose files stored in onedrive.

 

I cant see anyother way than add a new subscription. if that is the case how does that affect one drive files

 

Thanks

[snagrat]

ProPlus is just the ability to download Office onto devices, and to use it on iPads etc.

 

If the A1 has renewed OK then they will not loose access to OneDrive or any files.

 

To renew ProPlus you need to activate it from the Microsoft Volume license site

[dapaulio]

ProPlus is just the ability to download Office onto devices, and to use it on iPads etc.

 

If the A1 has renewed OK then they will not loose access to OneDrive or any files.

 

To renew ProPlus you need to activate it from the Microsoft Volume license site

 

ok, are you sure, I hope that is the case because one drive appears under the proplus subscription, not the A1.

[snagrat]

Yes I am sure.

Can you do a screens shot of it not appearing under A1?

[dapaulio]

[dapaulio]

o wait onedrive will fall under sharepoint under A1 if I'm not mistaken (wont it???)

[3s-gtech]

I've had this, Pro Plus lapsed and was disabled. OneDrive unaffected. We've carried on without Pro Plus, as we couldn't get any sense out of the MS volume licensing team nor O365 support.

[dapaulio]

I've had this, Pro Plus lapsed and was disabled. OneDrive unaffected. We've carried on without Pro Plus, as we couldn't get any sense out of the MS volume licensing team nor O365 support.

 

I have just got some students to login to onedrive and it being disabled doesn't seem to affect onedrive for now. I have only been disabled for 2 days so hope it doesn't manifest.

[dapaulio]

For anyone in future who reads this I foundthis after digging around

Once the account move from inactive to disabled, only the billing admin can reinstate the subscription. contrary to the image I am a global admin and I can not reinstate a disabled subscription

Advice for everyone that has an O365 tenancy check your notification recipients. in my circumstance all contact details were no longer valid. my technical contact was my email address of my previous company employment and the billing contact I found our finance team no longer monitor.

[NicholasEsping]

That is correct onedrive will fall under the sharepoint license under the A1 subscription.