iPad Camera Issue

[LegacyPulsar]

I had a class iPad (running iOS 10.3.3 as it won't do 11.x.x) returned today as when they tried to use the camera within an app all they got is a black screen. Tried front and rear cameras: same result.

 

However when testing it using the Camera app itself, the camera works fine.

 

I've tried the camera within other apps: no joy, nothing is working.

 

I've ensured all other apps are closed in case one of them is hogging all the glory. Nothing.

 

I've turned it off/back on again, because let's start simple. Nada.

 

I've force-reset it with the Home/Lock buttons. Zip.

 

I removed the configuration profile I use to lock down the iPad settings and ensured that the camera was enabled in Restrictions (it was). I also tried removing the offending apps and redownloading them from the App store via my caching server (didn't work).

 

Interestingly at this point I notice the microphone also isn't working.

 

I've gone into the Privacy menu to check which apps want to use the camera. The list is empty.

 

I loaded up another app which I know wants to use the camera and hasn't been used on the iPad before and wait for the permission prompt. Nothing comes up.

 

I loaded up an app which would want the microphone. No prompt.

 

I check the entire privacy list for apps that require permissions. All the lists are empty. I also check the apps themselves in the Settings menu for additional permissions and none of them show anything other than Location (which is disabled by default on school devices).

 

To make sure I'm not crazy, I go into an app on another iPad that requires both the camera and microphone. Upon first launch, I get prompted to allow access to both as you would expect. I duplicate the experiment on the affected iPad: no prompts.

 

I try to back up the photo data on the iPad in case I have to get drastic. I notice that the DCIM folder is completely missing when hooking the iPad into a PC. I try to use the File Explorer Pro app to share the photos to my network and discover that there are no Share options available. I finally manage to export the pictures using Photo Library on an iMac.

 

Things are drastic: I wipe and rebuild the entire iPad on Apple Configurator to my standard blueprint. All settings are therefore wiped and everything is back to default.

 

Load the app. No camera prompt. Black camera.

 

Load a different app. No prompts. Black camera and no microphone.

 

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Anyone got any ideas? I'm in the process of wiping the iPad, disabling my caching server and downloading an app directly from the App store to see if that makes any difference.

 

I've wiped and rebuilt ten iPads in the last week using AC2 and this is the only one that is exhibiting this behaviour. As stated, the camera app itself works perfectly: the iPad is simply not asking for permissions to allow any form of access to media libraries, external inputs etc.

[LegacyPulsar]

Disabling the cache and downloading straight from the App Store has made no difference. In fact, the offending iPad isn't even downloading ANYTHING without the cache despite it having the authority to do so...

[atcoates]

The app may need specific permission to use the camera. Navigate to Settings > Privacy > Camera.

[LegacyPulsar]

Hi atcoates. Unfortunately that was one of the first things I've tried: no app shows up in the list at all, and no app is even attempting to ask permission to use the camera/microphone when they should.