Reprographics service management system?

[LRSFC_DanJ]

We're looking around for a system which can help us manage our Reprographics provision more effectively and efficiently.

 

In particular the sorts of things we'd want to be able to do are as follows:

• The system needs to allow manual input of job tickets by the reprographics technician (in addition to end users being able to submit files electronically) as we do still get plenty of hardcopy jobs in Reprographics
  
• For jobs where the cost would be above a certain value, we’d need jobs to be approved/authorised by the Head of Department of the person that requested the job, and we’d need that cost to be displayed on the approval screen
  
• When a job is accepted and approved, an email acknowledgement needs to be sent to the person who requested the job (which may be different to the person who input the job into the system)
  
• The system then needs to put together a job schedule in a FIFO manner but with the ability for jobs to jump the queue if special authorisation is provided
  
• The job schedule should be in a daily format so that the reprographics technician can see what jobs need processing today and can update the status of each one as it is done
  
• The system would need to have some form of reporting and/or dashboard for service level agreement monitoring
  
• The system would need to be able to work with our existing Sharp reprographics copiers
  

 

We do already have PaperCut MF for our regular print management, but while it does have a Job Ticketing addon available for reprographics rooms now, it doesn't seem like this would meet all the needs described above.

 

Can anyone offer any suggestions or recommendations?

 

Thanks,

Dan Jackson (Senior ITServices Technician)

Long Road Sixth Form College,

Cambridge, UK.

 

EDIT: I may have posted this in the wrong forum, I couldn't see a printing specific forum so could a moderator move it to a more appropriate place? Thanks.

Edited May 10, 2018 by LRSFC_DanJ

[MatthewL]

You are right at looking at the job ticketing options, there are other software out there and some will interface with PaperCut too i.e. DocQTicket been one.

 

Not sure if you are going to get all that in one product without some work to create some of the extra bits you need. My suggestions was going to be the new ticketing feature within PaperCut as you already have half of setup.