MyFiles working but extremely slowly

[jblackburnHWGA]

I am running version 10.5 and have been for around a year. The website loads quickly and logs in ok but when we go to the myfiles, the my drives takes a long time to load up the available drives and then takes a long time to navigate through the folders.

 

I'm talking about 3 minutes per folder. I tried running the 10.6 update to see if it helped but I ran into runtime errors. All I did was copy the files over

The behaviour is happening regardless of connecting through localhost or through a device on 4g so i don't think its a connection thing. Once you get to a file it downloads very quickly or normally depending on your connection speed. The local host gets a 44mb in a 2 seconds.

Any thoughts on how to speed up a bit. We never had the issue before but I don't use this as I use VPN to connect so I'm not sure when it stopped working correctly.

 

I'm running on Server 2016 std its all up to date. The VM has 6 cores and 12gb ram as we run a few other things from this server

 

Thanks

 

Jason

[jblackburnHWGA]

i'm seeing this error in Event viewer when using HAP

 

Log Name: Application

Source: Home Access Plus+

Date: 26/04/2018 14:32:26

Event ID: 0

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: Server hosting HAP

Description:

An error occurred in Home Access Plus+

 

Page: HAP.Web.API.MyPic

 

Creating Directory Search and Searching for then current user

Using filter: (&(objectClass=user) (sAMAccountName=*********))

Found 1 results, processing 1st result

Found 0 thumnbnailPhotos

 

Event Xml:

0

2

0

0x80000000000000

87973

Application

Server host HAP

An error occurred in Home Access Plus+

 

Page: HAP.Web.API.MyPic

 

Creating Directory Search and Searching for then current user

Using filter: (&(objectClass=user) (sAMAccountName=*****))

Found 1 results, processing 1st result

Found 0 thumnbnailPhotos

[jblackburnHWGA]

Its something to do with the VM!! I've loaded up a new vm with server 2016 and copied it over and it runs without issue. Very strange. I'm going to load up the sccm client and see if I can replicate the issue

[jblackburnHWGA]

All updates have come down and its working without a problem. I've dropped the website to a separate server as it previously shared the server with loads of other web based stuff like online exams and the helpdesk.

This way I can take a snapshot or at worst reload the whole thing quite quickly to resolve.

[Maaatttyy1295]

Thank you!