Outlook client keeps disconnecting every 2 days- Database Consistency check failed

[genesis]

Hi

 

We have Exchange 2007 and every two days or 1 day once when the users open the outlook it get stuck in loading profile screen and doesn’t open. On a PC that is powered on and when outlook is already opened on the PC it says the folder was last updated on at 4:00am.

 

During this time I logged into the exchange server and the information store was still running. When I restart the Microsoft information store the outlook client opens successfully and gets connected to exchange server.

Also we use Backupassist software to back up our exchange and it has completed with Major warnings. On the backup log it says BA850- Exchange database consistency check failed and a below link was given to the solution.

 

https://www.backupassist.com/support/en/knowledgebase/BA850-Exchange-database-consistency-check-failed.html?cshid=BA850

 

When I click the Solution link- it takes me to the above page and unfortunately the link to the solution doesn’t work.

Does this mean, I have to run eseutil integrity consistency check.

Please let me know which of the below I need to run in order.

 

ESEUTIL /D – defragment the database files

ESEUTIL /G – check database integrity

ESEUTIL /K – verify checksums in the database

ESEUTIL /P – repair corrupt databases

ESEUTIL /M – display database files’ headers, logs or checkpoint files

ESEUTIL /Y – copy database files and log files in a more effective way

ESEUTIL /C – perform hard recovery of a database

 

Any help would be great and thanks in advance.

Edited April 18, 2018 by genesis

[ZeroHour]

I would start with /G and /K and see what they return.

 

I *think* this: Using the Exchange tools ISINTEG and ESEUTIL to Ensure the Health of your Information Store - TechGenix may be article its referencing but I am not sure.