Photoshop Saving As .tmp - Student Work On Network Share

[chrisprice]

We're currently experiencing an issue whereby Photoshop CS3 (outdated I know, looking at upgrading to CC) is saving students work on one of our servers as .tmp files. The file names become ~ps[random string of numbers].tmp. They can work on the document fine, save it as normal, however when they come to use reopen it, it's a .tmp file which they can do nothing with, often losing a fair amount of work. They have the correct permissions to the share - we use folder redirection to direct their documents to a network share which is their own home drive. I understand Adobe discourage use of saving to a network, but as you can imagine, saving locally is not an option.

 

Any advice would be greatly appreciated.

 

Thanks!

 

Chris

Edited March 13, 2018 by chrisprice

[sted]

does the file work if you change the extension to whatever photoshop uses?

[leeshellard]

Hi Sted

I work with Chris, it seems to work sometimes but not always.

 

Lee

[howartp]

Do they have modify permission - I believe Adobe always saves as .tmp then renames it, so if they don't have modify then they can't rename it.

[chrisprice]

Do they have modify permission - I believe Adobe always saves as .tmp then renames it, so if they don't have modify then they can't rename it.

 

Yes - as it's their home folder, we've provided them with full control.

 

Chris

[difinity]

We encountered this problem. I can't remember the solution 100%, but we figured it was down to the kids logging off before it had saved properly.

We created a local partition, got the students to save to that then copy to their area IIRC. (It was about 4 years ago, and i'm rather under the weather, also left the school).

Real time virus scanning can also cause issues, so we might have added an exclusion.

[ReadTheNetwork]

It sounds like it's trying to save something locally first which they don't have access to:

Does it work on certain machines not others?

Maybe there's a temporary folder such as C:\Temp which they don't have access to?!

Maybe it's an antivirus problem.

 

Could you use a program monitoring software to see if it tries and unsuccessfully saves files locally before uploading them on the share?

 

thanks,