Joanne Posted February 26, 2018 Posted February 26, 2018 We've bought Widgit InPrint 3. I've followed the instructions to create the custom MSI with the license details in, all went fine. There are 4 msi's in total and they stress the order in which they need to be installed. I created a GPO and put them in the correct order. GPO is security filtered to install on certain machines. Mine is one of those machines. When I do a GPResult it shows as applied and it says that it is assigned, yet the application is not installed. I've e-mailed Widgit support, but wondering if anyone here came across the same issue? Thanks. 1
FishCustard Posted February 26, 2018 Posted February 26, 2018 (edited) Because one MSI with a transform is too much like sense... We'll be deploying this at our new site - something to look forward to! Also @Joanne - check the Event Viewer logs for events related to Windows Installer, see what you find. Edited February 26, 2018 by FishCustard
nicholab Posted February 26, 2018 Posted February 26, 2018 I sure scripted the install when I had to deploy the software.
Joanne Posted February 26, 2018 Author Posted February 26, 2018 (edited) So Widgit got back to me. I need to make sure that the core.msi is installed FIRST (I swear the word list manager one was meant to go first in the instructions I read!). Joy. So I've created a new GPO with the core.msi in there and taken out the others for now. I'll wait and then I'll deploy the others tomorrow. In Event Viewer the GPOs are being picked up and applied, but I think I had them in the wrong order, so it wasn't happy. Not a fan of using scripts, but might have to do that!! Don't want to trudge around installing manually on 25-30 machines! Edited February 26, 2018 by Joanne
FishCustard Posted February 26, 2018 Posted February 26, 2018 Not a fan of using scripts, but might have to do that!! Don't want to trudge around installing manually on 25-30 machines! Scripting is awesome IMO (PowerShell recommended!) for those weird edge cases where the standard tools just don't work (e.g. stuff without an MSI like old educational software from the 90s, SIMS & FMS, etc.) Glad you got it sorted though!
Joanne Posted February 26, 2018 Author Posted February 26, 2018 technically not sorted yet I'll give you a shout if I need a hand putting together a ps script... normally I'd do it bat style!
FishCustard Posted February 26, 2018 Posted February 26, 2018 Haha, true! And sure, happy to help! Batch is fine, but PS is so much easier to work with, and gives you a lot more flexibility. 1
Joanne Posted March 6, 2018 Author Posted March 6, 2018 I'm gonna resurrect this.... I've applied the second wave of msi's, GPResult says they are applied, but the program is not installed on my machine. I'm gonna give it another reboot now to see if it installs.... gpupdate says it needs to reboot to apply some policies, which I am assuming are the newly applied msi's.... LET'S SEE!
mavhc Posted March 6, 2018 Posted March 6, 2018 Have you enabled logging? https://support.microsoft.com/en-gb/help/223300/how-to-enable-windows-installer-logging
Joanne Posted March 6, 2018 Author Posted March 6, 2018 Not yet... getting this in event viewer... gonna google it.
Joanne Posted March 6, 2018 Author Posted March 6, 2018 Gonna try a good old fashioned CMD file.... if exist "C:\Program Files (x86)\Widgit" goto end: msiexec /quiet /i "\\SERVERNAME\Applications\In Print 3\core.msi" :end exit If I want to install more than one msi do I need to do anything special?
FishCustard Posted March 6, 2018 Posted March 6, 2018 (edited) Error 1612 is something to the effect of 'installation source unavailable' - stupid question but the permissions on the share/MSI are correct, right? Authenticated Users or Domain Computers has read access? EDIT: And no, you can just call msiexec on each file one after the other. Edited March 6, 2018 by FishCustard
Joanne Posted March 6, 2018 Author Posted March 6, 2018 So I have a group called CF G Computers which had full control of the applications folder. Just adding Domain Computers in there for double permissions. It's just changing everything now.
Joanne Posted March 6, 2018 Author Posted March 6, 2018 Just rebooted my machine. It has installed the word list manager, but nothing else. Event viewer: From bottom to top... ERROR: Install of Widgit InPrint failed. Error was %%1603 INFO: The removal of the assignment of application Widgit InPrint from policy InPrint 2nd wave succeeded. INFO: The assignment of application Widgit InPrint Resources UK from policy InPrint 2nd wave succeeded. ERROR: The install of application Widgit InPrint Resources UK from policy Inprint 2nd wave failed. The error was : %%1603. INFO: The removal of the assignment of application Widgit InPrint Resources UK from policy Inprint 2nd wave succeeded. INFO: The assignment of application Widgit Wordlist Manager from policy Inprint 2nd wave succeeded. ERROR: The install of application Widgit Wordlist Manager from policy Inprint 2nd wave failed. The error was : %%1603 INFO: The removal of the assignment of application Widgit Wordlist Manager from policy Inprint 2nd wave succeeded. INFO: The assignment of application Widgit Symboliser from policy InPrint Core install succeeded.
FishCustard Posted March 6, 2018 Posted March 6, 2018 Uuuugh 1603 is the very helpful 'fatal error during installation' which could mean anything from 'already installed' to 'the Grand Space Lemur doesn't like your MSI'. Can you try running msiexec /i .msi /qf which runs in quiet/unattended mode but with full UI so you can see what's going on? Alternatively, try Process Monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) and see what is actually failing during install (probably need to enable boot logging - https://www.msigeek.com/6231/how-to-enable-system-boot-time-logging-using-process-monitor-tool) 1
Joanne Posted March 6, 2018 Author Posted March 6, 2018 OK when running msiexec on the core.msi it says it is already installed. Running InPrint msi, inprint resources msi and word list manager msi - Process monitor was on and running with boot logging enabled.... oooof it's generating a lot of data.... hope it doesn't fill my tiny C drive!
FishCustard Posted March 6, 2018 Posted March 6, 2018 Try adding the /passive switch and see what you get. And yeah, ProcMon does generate a lot, you can trim it down and just keep the events you need though once you're done.
Joanne Posted March 6, 2018 Author Posted March 6, 2018 Right it has installed!! Only now it is wanting to be activated... bah! Also my C drive is full!!! Uh oh.... joys. I edited the msi following the widgit instructions. I'll get onto them about this. So annoying! Thank you for all of your help!
FishCustard Posted March 6, 2018 Posted March 6, 2018 What did you have to edit in the MSI? Glad you got it working!
Joanne Posted March 6, 2018 Author Posted March 6, 2018 Put in the license key and stuff.... should auto activate then. Wonder if I installed the wrong core.msi.... hmmmm.... 1
I_am_alpha Posted March 6, 2018 Posted March 6, 2018 I'm having a nightmare installing this through SCCM right now, constantly errors out, usually with something no descript or permissions related.
FishCustard Posted March 6, 2018 Posted March 6, 2018 You'd think that an educational software developer would package said software in a way that's easy to deploy on school networks (you know, the setup that 90% of your customers will have). But noooo... have to spend money on marketing mailshots rather than installer engineering and QA!
I_am_alpha Posted March 6, 2018 Posted March 6, 2018 Well now I'm getting this : Product: Widgit Symboliser -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action silent_activate, location: C:\Program Files (x86)\Widgit\Common Files\Activator\, command: "C:\Program Files (x86)\Widgit\Common Files\Activator\WidgitProductActivator.exe" -silent (serial ommited). Guessing that's smoothwall giving it the finger...
Joanne Posted March 6, 2018 Author Posted March 6, 2018 I've just manually activated mine. This is the URL of the activation server I think - http://activation.widgit.com/activator/api 2
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