SIMS Parent App Issues

[jmel27]

Morning All,

 

We recently set up SIMs Parent App and luckily have a member of staff who is also a parent to trial it.

 

She can see the school diary and her childs' timetable, but there is nothing under attendance or reports. I have both of these options enabled in the admin section but nothing is pulling through.

I assume reports is coming from either student profiles or individual reports.

 

Can anyone suggest what I might be missing?

 

Thanks.

[Esteban_Child_of_the_Sun]

Is this parent in your SIMS more than once? (i.e. 2 separate records for staff and contact, you can use the quick search on the home page to ascertain this)

[jmel27]

Hi,

 

I managed to stumble across the answer while frantically googling (as usual).

 

Capita kindly forgot to inform us that you have to publish the reports under Routines > SLG & Sims Online > Publish Documents.

 

Still not sure about the attendance though.

 

But in response to your question, no she only has the one profile by the looks of it

[bobsmith]

jmel27 correctly pointed out that you have to publish the assessment reports to SIMS Online - however I did find the attendance played up for a little while, but then kicked into action and started working.

 

How long ago did you try it?

[PhilNeal]

We found that schools gradually grow in confidence with sharing data with parents. There is a configuration page that sets everything up - unless you turn it on it won't be visible.

[jmel27]

As a side point, is there any way to push the reports through any quicker to SIMS Online? Or do I just have to wait until it decides it wants to do it?

 

We enabled access to it on Friday morning and the website says it can take up to 12 hours for things to get going. I had our staff member check this morning and still nothing on the attendance side.

Obviously reports won't be available till they are uploaded onto the SIMS Online server.

[bobsmith]

it's mostly a mystery - no reports in the admin page on "last update" no documentation with the schedule.

 

We're still finding the invites going out to be very hit and miss, even testing with the same account!

[jmel27]

I find that to be the case with a lot of SIMs though.

 

I think for us, since our technology is pretty ancient our servers take their time updating things. Might have to wait until tomorrow to see.

 

I've created a guide on how to install it seeing as our parents are pretty useless with tech as well, so I'm expecting loads of issues from them. Although if it's similar to yours with them going and not going out, I could be in trouble!