fiza Posted February 12, 2018 Posted February 12, 2018 With SchoolsBroadband here and using Netsweeper. since Netsweeper was installed we cannot download Sophos and none of the clients can update from Sophos Cloud. any ideas?
nikaso Posted February 12, 2018 Posted February 12, 2018 They've probably made some firewall changes so perhaps you need certain ports unblocking?
SchoolsBroadband Posted February 12, 2018 Posted February 12, 2018 Hi @fiza, Ask our support guys to do a firewall trace on the packets and debug on the netsweeper platform too and we will see what a getting blocked and fix it Dave With SchoolsBroadband here and using Netsweeper. since Netsweeper was installed we cannot download Sophos and none of the clients can update from Sophos Cloud. any ideas? 1
fiza Posted February 13, 2018 Author Posted February 13, 2018 Hi @fiza, Ask our support guys to do a firewall trace on the packets and debug on the netsweeper platform too and we will see what a getting blocked and fix it Dave All sorted now. As we use Sophos Cloud I needed to add the the SB proxy details into the Sophos Cloud Global settings. 1
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