Can't login to VLSC?

[Sheridan]

I've been asked to download some software from the VLSC licensed by one of our primaries - they have given me the details but when I try to login I get the message "We are unable to complete your sign up to VLSC as the email domain you have provided is restricted for automatic sign up."

 

It looks like the email address they used is a council hosted one (i.e user.school@.gov.uk) , but the council weren't involved in this purchase, so does MS look at the email domain name and falsely assume its a .gov.uk so it must be unsuitable for VLSC login?

[DJ-1701]

Did you click on a work account? If so click Microsoft e-mail account, it should work.

[Sheridan]

It doesn't recognise it as an MS account (it isn't hotmail/outlook) so it should be a work account I guess - its just not allowed for the domain it seems

[Joanne]

mine is my work e-mail, but when I set up the VLSC login it was classed as a microsoft account. Now when I want to get in I have to click that option and in I get. Perhaps they have given you the wrong password?

[DJ-1701]

I have to click Microsoft account at both schools even though it's a work e-mail address. It's just the way it was originally setup as this Work account or Microsoft account option is new for the VLSC. The password for the Microsoft accounts are completely independent of your work ones, but you should be able to reset it. Edited January 31, 2018 by DJ-1701

[localzuk]

"Work Account" means "Office 365 account, under your own Tenancy" really.

[JATSO]

I have to click Microsoft account at both schools even though it's a work e-mail address. It's just the way it was originally setup as this Work account or Microsoft account option is new for the VLSC. The password for the Microsoft accounts are completely independent of your work ones, but you should be able to reset it.

 

Same here, I had to reset my password though for some reason.

The last time i was in I had to call them up because no licences were being showed.

I think they force a reset after so long so it pays to have that recovery email or text a mobile setup.

[Sheridan]

I think its because the email domain is the councils, and Microsoft have this domain flagged as not usable for VLSC login. It doesn't matter which way I do it I get the same error:

 

Error Code E05

We are sorry. We are unable to complete your sign up to VLSC as the email domain you have provided is restricted for automatic sign up

 

If I says its a Microsoft account, it simply says that the email is not recognised as a Microsoft account!

[RalphP]

Bit of an old thread, I know, but we had this issue at our company and we had to run the following Powershell command against Azure AD to resolve it:

 

Set-MsolCompanySettings -AllowEmailVerifiedUsers $true

 

https://support.office.com/en-us/article/Power-BI-in-your-Organization-d7941332-8aec-4e5e-87e8-92073ce73dc5?ui=en-US&rs=en-US&ad=US#bkmk_preventjoining

 

It might be an uphill battle to get the council to run the command against their Azure AD, so the easier option might be for Microsoft support or the software reseller to delegate access to an account on a different domain.