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Posted

Hi People,

 

A member of staff has an issue whenever they try and sort out the options in SIMS - this specific member of staff does this every year without any hassle. I contacted Capita yesterday and they said they haven't come across this issue before - they gave me a few solutions which didn't fix the issue. They have full write access, disk space is fine - so I'm stuck.

 

If anybody knows the fix or any ideas that would be great.

 

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Many thanks,

 

Jack

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Posted

First of all, hats off for sorting your options in November - that's organisation.

 

re the problem: is it machine specific, or happening everywhere? Is it happening for all sims users or just this member of staff?

 

I wouldn't swear to this, but I have a vague memory about old bits of SIMS needing C:\ drive access and that occasionally being blocked by security updates - has somehting like that happened?

 

Other solution could be trying out the cloud based SIMS Options software, has that been released to all users @PhilNeal ?

 

Good luck gettting it sorted

 

Ed

Posted
First of all, hats off for sorting your options in November - that's organisation.

 

re the problem: is it machine specific, or happening everywhere? Is it happening for all sims users or just this member of staff?

 

I wouldn't swear to this, but I have a vague memory about old bits of SIMS needing C:\ drive access and that occasionally being blocked by security updates - has somehting like that happened?

 

Other solution could be trying out the cloud based SIMS Options software, has that been released to all users @PhilNeal ?

 

Good luck gettting it sorted

 

Ed

Thank you for your reply!

 

Not machine specific, the user has tried on their and still no joy. This user is the only one that does this I believe.

 

I'll have a look into the C:\ drive access.

 

Thanks

Posted
Other solution could be trying out the cloud based SIMS Options software, has that been released to all users @PhilNeal ?

Yes, Options Online has been released to all and is a direct upgrade for Options 6, so if you are using Options you can use Options Online at no extra cost. All it takes is the onboarding to get all students to sign in, from what I've seen of Options Online, it should save a lot of staff time once set up, but I have yet to use it in anger so to speak.

Posted
Yes the cloud version of Options is out there and being widely used. You can let students/parents pick their choices from pathways that have been allocated to students.

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