Facility CMIS ePortal Register Error

[pbad]

The School has started to use ePortal this year and there are problems with register. When Teachers submit the register (morning or afternoon) they get the following error message (see below). Refreshing the page and then resending the register works. Obviously this is very annoying for the Teachers as the ePortal register should work the first time and is also annoying for me as I have to visit the classrooms where Teachers refuse to follow my instructions about refreshing the page and then resend the register.

 

Any help would be appreciated!

 

[Green_Eggs_No_Ham]

Both AM and PM, for all form groups? Has it always done this?

If you're seeing java errors like that in ePortal the best thing is often to look at your installation of ePortal (sometimes it's an issue with data, but rarely).

Could you have a look under Help | About in ePortal please, and screenshot that? Also in Facility - Help | About, I just want to make sure your version numbers look ok.

Thanks.

[pbad]

Both AM and PM, for all form groups? Has it always done this?

If you're seeing java errors like that in ePortal the best thing is often to look at your installation of ePortal (sometimes it's an issue with data, but rarely).

Could you have a look under Help | About in ePortal please, and screenshot that? Also in Facility - Help | About, I just want to make sure your version numbers look ok.

Thanks.

 

Below is the information you requested.

 

[Green_Eggs_No_Ham]

Cool, thanks. The versions you have for ePortal match mine and I dont' have that particular issue, so it's not that.

I have just remembered that matching version of Facility and ePortal aren't as important as they used to be - you'll need Facility 17.2 for Census though.

Erm, have you spoken to their support team? Lately I've fond that the person answering the call logs the case but can't do much towards resolving it, but then someone rings back. Works for me.

If you can face reinstalling ePortal, that will probably fix it, depends if you have time / can face doing that, and the fiddling involved.

 

Personally, If I was having this issue here, the next thing I would look at is the install of ePortal to make sure the folders etc look ok. If you want more info about that I can tell you, if that might help.

[tomearnshaw]

We get this occasionally and have done for years. We have three eportal servers, so staff just log on to another server. Restarting services tends to sort the issue out.

We also reboot the servers every night and we tend to have less issues that way.

[Michael]

I agree that restarting Facility and e-Portal services addresses a lot of issues.

[Green_Eggs_No_Ham]

It generally is a good idea to restart services overnight and I am guessing the actual servers would benefit from the odd restart now and then too? I'm not very "hardware".

[pbad]

I have asked each Teacher if the ePortal error message appears when doing the registers and some Teachers don't get the error message and others do get the error message. Seems a bit random.

 

How do I create a scheduled task that can restart the Facility Data and Facility ePortal services overnight? Or is it better to just restart the admin server every night.

[Trojan]

Save this somewhere convenient as a .bat

 

@echo off
c:
cd\

Net stop "FacilityTomcat"
Net stop "Facility Data Server"

ping -n 21 127.0.0.1 >NUL

Net start "Facility Data Server"
ping -n 21 127.0.0.1 >NUL
Net start "FacilityTomcat"

 

Then create a scheduled task that runs it overnight.

[pbad]

I've been given ePortal 17_1_19_universal from Advanced Learning to install as Advanced have stated that this fixes the register problems the School is having. Since the previous ePortal installation was done by Link2ICT before Advanced Learning took over support.

 

Do I use the ePortal install instructions from Advanced Learning or ePortal install instructions from Link2ICT as they don't match and I don't want to mess up the ePortal installation as Staff like to moan a lot to SMT when things don't work.

[bobsmith]

Advanced Learning makes the software - and those are the only instructions I ever used....

[pbad]

I'm looking to upgrade to the latest version of ePortal v17.1.19 to resolve this register problem. However the current version of the Facility Controller is v17.1.29.0 (UK). Do I need to install the Facility Controller component from the ePortal v17.1.19 installation as it appears that the Facility Controller is already the latest version?