Apple configurator 1.7.2 (560) Unable to activate, Unknown (AMDevice Error=2)

[JTaylor]

Hi

 

I am using Apple Configurator 1.7.2 (560) to setup iPads. I have been able to setup iPad 2s with IOS 9.3.5 butIi am unable to setup iPad 4s or iPad airs with IOS 10.3.3. Every time i try to prepare an iPad 4 or air i get the error "Unable to activate" and the details show "Uknown (AMDevice Error=2)". I have had a look round a few forums and can't find an answer. if anyone else has had a similar experience or knows more about apple configurator than I do (which lets face it won't take much) then any help would be much apreciated.

 

Thanks

 

James Taylor

ICT Technician

 

Trinity Academy Halifax

[Brimstone]

The first thing I'd suggest is upgrade to AC2...

[JTaylor]

Unfortunately the person who did this job before me was adamant that we couldn't upgrade to AC2. these devices were initially setup on the version of AC I am running but this time I'm getting errors from it.

[XiJ]

You can upgrade to AC2 and the installer will migrate data. AC is only gonna give you more further problems as we get newer OS'

[mikkydoos]

This was happening to me a couple of days ago.

 

Configurator 2 will work. 1 won't.

 

Pain is you might as well recreate your profiles whilst you're at it - which don't apply very well on this OS version.