[ms office - 2010] Outlook 2010

[darkstar_bam]

Hi,

 

We are moving staff over from our Admin network to the Curriculum network. They currently use the 2010 version of Outlook on the admin network so I've installed it on their new workstation. When opening Outlook and going through the setup I put their username and password in and get a green tick but then it asks for their password again (it's already entered and remember password is ticked) this is now just on a constant loop, if you press cancel it opens another window displaying the email address and the sever its trying to connect to. The only other option then is to click cancel which just closes outlook and you have to start all over again.

 

I’ve tried resetting their profile (We are a RM CC4.5 school), doing a health check, deleting the outlook file that is written within the AppData folder but still does the same thing. Can log into their account via a web browser so the password is correct, I’ve even tried changing the password. Anyone have any ideas?

 

Thanks

[OllyMc27]

Mine did the same this morning, a few restarts of outlook seemed to work. After entering passwords a few times

[ollyyllo]

Do you have Office 2010 SP2 installed, and any recent updates? I know Office 365 needs SP2 for autodiscovery to work.

[jthompson]

If you can get Outlook running regardless, try the AutoConfiguration test and see if that gives you any pointers.

 

With Outlook running, hold Ctrl and click on the Outlook system tray icon and select Test E-mail AutoConfiguration.

 

This may also be useful for testing things - https://testconnectivity.microsoft.com/.

[ReadTheNetwork]

I'm assuming Office365? Do you have a local exchange server you're not using anymore? Try changing the registry key ExcludeSCPLookup. HKEY_CURRENT_USER\Software\Microsoft\Office\14 16 ## for outlook\Outlook\Autodiscover create dword ExcludeSCPLookup and set the value to 1.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 14.0 for Outlook 2010\Outlook\AutoDiscover

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 14.0 for Outlook 2010\Outlook\AutoDiscover

 

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 14.0 for Outlook 2010\Outlook\AutoDiscover

 

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0 14.0 for Outlook 2010\Outlook\AutoDiscover

[darkstar_bam]

Installing SP2 for office has seemed to fixed it, just waiting for the 2Gb of emails to download, thank you everyone for your help