JRA Posted June 19, 2017 Posted June 19, 2017 Needs refreshing for a video to work, no comments nor suggested videos show. Had the mail through saying Google will be tinkering with a bunch of garbage in GAFE to upset us all, but that's not due until 1st August. Anyone else? Just me even? Ta. :/
6Foot2 Posted June 19, 2017 Posted June 19, 2017 Have to say I haven't noticed anything out of the ordinary today. HGfL [Herts Grid for Learning]/Updata. 1
fiza Posted June 19, 2017 Posted June 19, 2017 We have one super admin who only sees videos but no comments or suggested videos. No ability to approve videos either. I have reported it to gsuite support today. Was working fine until last week. 2
JRA Posted June 26, 2017 Author Posted June 26, 2017 We have one super admin who only sees videos but no comments or suggested videos. No ability to approve videos either. I have reported it to gsuite support today. Was working fine until last week. Have you still got this going on? We have it seems, might prod Google some more.
fiza Posted June 26, 2017 Posted June 26, 2017 Not in work today but yes it's still going on. Support were going to ring me back today but basically said it's YouTube and outside of the g suite support system so they can't help. They did ask us to check if it happened from another network or from home. Will update this thread tomorrow.
JRA Posted June 26, 2017 Author Posted June 26, 2017 Not in work today but yes it's still going on. Support were going to ring me back today but basically said it's YouTube and outside of the g suite support system so they can't help. They did ask us to check if it happened from another network or from home. Will update this thread tomorrow. Yeah they're properly keen on trotting that out. Okay, I'll prod some more anyway if only to add a bit more voice to it. Will also update here. Anyone else?
fiza Posted June 27, 2017 Posted June 27, 2017 Yeah they're properly keen on trotting that out. Okay, I'll prod some more anyway if only to add a bit more voice to it. Will also update here. Anyone else? It seems to have spread now from the 1 super admin account to mine too. Neither of us can view unapproved videos or approve any that are needed.
JRA Posted June 27, 2017 Author Posted June 27, 2017 Do you find that you can view the video though if you refresh the page? Google support suggested updating Chrome, but I've done this and had no change. Weirdly enough, my test staff accounts work fine today, as do the student accounts, but with me as admin no joy; only get sound and no video until I refresh the page, then after no suggested videos nor comments nor ability to approve.
fiza Posted June 27, 2017 Posted June 27, 2017 Do you find that you can view the video though if you refresh the page? Google support suggested updating Chrome, but I've done this and had no change. Weirdly enough, my test staff accounts work fine today, as do the student accounts, but with me as admin no joy; only get sound and no video until I refresh the page, then after no suggested videos nor comments nor ability to approve. Yes refresh allows us to play the video but same as you for comments/suggested videos and approvals. Which filtering solution do you use? Just wondering as we use Smoothwall.
PrimaryNetMan Posted June 27, 2017 Posted June 27, 2017 Same issue here - lightspeed via schoolsbroadband
JRA Posted June 27, 2017 Author Posted June 27, 2017 Yes, Smoothwall for us. Happens though with the proxy on or off.
ITBadger Posted June 27, 2017 Posted June 27, 2017 Just been told by my team that we have the same issue here too. We also use Smoothwall. Strange how it's not affecting all accounts as mine is fine but other admins and some staff have the issue. Has anyone heard anything from Google yet?
fiza Posted June 27, 2017 Posted June 27, 2017 Just been told by my team that we have the same issue here too. We also use Smoothwall. Strange how it's not affecting all accounts as mine is fine but other admins and some staff have the issue. Has anyone heard anything from Google yet? i contacted G Suite Support but they said Youtube is not covered under G Suite so to go on Youtube Support Forum to raise it there. The lady from G Suite is still looking at possible causes but only as a courtesy. 1
ITBadger Posted June 27, 2017 Posted June 27, 2017 (edited) Thanks @fiza, Do you have a link to the YouTube Support Forum case that you have opened so that I can add some weight to it please? EDIT - Scrap that, I think I've found your post. Edited June 27, 2017 by ITBadger
ITBadger Posted June 27, 2017 Posted June 27, 2017 Having done some testing it seems that the issue only applies to restricted videos. Unrestricted vids play just fine. 1
fiza Posted June 27, 2017 Posted June 27, 2017 Having done some testing it seems that the issue only applies to restricted videos. Unrestricted vids play just fine. I am guessing you have just added to the thread on the youtube forum? @JRA - If you want to do the same this is the thread https://productforums.google.com/forum/#!topic/youtube/mE2jy1biQGg;context-place=forum/youtube
ITBadger Posted June 27, 2017 Posted June 27, 2017 Yes, don't know how much difference it will make, but it's worth a try.
fiza Posted June 27, 2017 Posted June 27, 2017 Looks like others are having the same issue. We are with LGfL, anyone else? http://www.edugeek.net/forums/london-grid-learning-lgfl/185850-youtube-lgfl.html
ITBadger Posted June 27, 2017 Posted June 27, 2017 We aren't with LGfL. I don't believe that it is down to filtering or ISP as we have staff with the same issue from home. It seems to be something janky (good word BTW) with Google's settings. I've tried throwing a few switches in the Admin Panel but to no avail.
rogerdnixon Posted June 28, 2017 Posted June 28, 2017 Reply I got from Securly when I contacted them (thought it might be content filter related): "We are aware of some changes Youtube is making with their UI and we are currently working to ensure we do not run into any problems with that. This issue seems to have something to do with Youtube using Polymer in the new UI which can cause the pages to refresh constantly. We are very close to the fix for this being released, but I'm not sure when that will officially be released. The problems you're experiencing I'm not sure are related to those changes or something else Youtube may be working on. Thank you for bringing this to our attention though." 1
weaver Posted June 28, 2017 Posted June 28, 2017 Exact same issue here... Google support is useless. Using Lightspeed
rogerdnixon Posted June 28, 2017 Posted June 28, 2017 I've emailed James Leonard at Google - I'll see what he says.
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