pCounter Embedded from Konica Minolta

[garethEds]

Any experts out there that understand the Konica Minolta pCounter Embedded interface, and it's configuration options? We've had complaints in school that it takes too long and too many keypresses to get to where you need to when accessing the secure print queue.

 

So these are the steps:

 

1. Press a button to bring up the key code pad on the screen (1 press)

2. Enter your key code (4 presses)

3. Press 'login' (1 press)

4. What a stupid amount of time before arriving at....

5. Client Code search screen

6. Press 'Search' to open up search window

7. Press 'Ok' to access all codes applied to one user (quicker than entering a department)

8. Wait another long period of time

9. Screen opens with list of every department assigned to a member of staff

10. Choose your department which takes you back to the 'Search screen' from step 6

11. Press 'Ok'

12. Wait again for device to connect to server and log you in to that secure queue

13. Screen displays all Copy options.

 

13 or so key presses to get here.

 

We want to get rid of steps 5 to 11 so that when a user enters their keycode it simply displays the departments they have access to. No search window etc etc. This would speed things up.

 

The whole process is too slow.

 

Konica want to remote into our network, but this will not happen due to restrictions from above.

 

We are using KM Embedded 3.2.1

 

Any help appreciated,

 

Gareth

[MatthewL]

I've used PCounter with Sharp, you can set it so it only displays the lists of codes assigned to a user which may help possibly?

[garethEds]

Hi Matthew - this is what we do. If a user is assigned to 4 departments then that is all that is displayed.

 

However when we enter the pin code it doesn't go straight there. It sends the user through a few extra screens and unneccesary key presses.

 

Gareth

[MatthewL]

I've just had a look at what notes I have on this, I've not used PCounter with KM devices but there doesn't appear to reduce the steps other than removing the client code option so it doesn't report that. Do you need that bit, do you report on it?

 

As regards to slowness try disabling your AV and see if that speeds it up, if so there are some exceptions you can put in to help there.

 

Personally its a dated product going no where, its not changed in nearly 8 years at least of me using it and its not developed to keep up with software/hardware changing.

[garethEds]

I've just had a look at what notes I have on this, I've not used PCounter with KM devices but there doesn't appear to reduce the steps other than removing the client code option so it doesn't report that. Do you need that bit, do you report on it?

As regards to slowness try disabling your AV and see if that speeds it up, if so there are some exceptions you can put in to help there.

Personally its a dated product going no where, its not changed in nearly 8 years at least of me using it and its not developed to keep up with software/hardware changing.

 

Morning @MatthewL - thanks for getting back in touch. We do report on Client Codes and in detail too so that departments know exactly who is spending what in their areas.

 

We actually took the AV off our Printer server the other week to test this. We use SCEP across the network. I need to put this back on.

 

I wonder whether our Embedded sofware is old!

 

Which software are you referring to when you say it's a 'dated product' - embedded or pCounter?

 

Gareth

[MatthewL]

More PCounter, the embedded side of things I have seen for Sharp and Toshiba isn't much better I don't think.

 

The latest version for KM is 5.1.0.0, what version are you on? PCounter is on 2.87 as the latest version too.

[garethEds]

More PCounter, the embedded side of things I have seen for Sharp and Toshiba isn't much better I don't think.

 

The latest version for KM is 5.1.0.0, what version are you on? PCounter is on 2.87 as the latest version too.

 

pCounter Embedded from KM - 3.2.1

pCounter 2.87d

[MatthewL]

Might be worth getting your embedded upgraded, might help with speed issues possibly? I think you can only upgrade if in maintenance, well on the main PCounter product that is the case.