PaperCut Issue

[Shadow_Walker]

On some of our printers and scanners around school we keep getting an error on the touchscreens from papercut. The error is: "unable to connect. Failed to initialise device capabilities store Retrying...

 

It keeps trying to reconnect but with no luck.

 

Any ideas?

[Passat1983ICTech]

what printer have you got make witch scanner have you got have you had a look on paper cut website

[Shadow_Walker]

Thanks one of them is a RICOH MP C401. Looked on PaperCut website but can't seem to find anything unless i have missed it.

[Passat1983ICTech]

are you running server 2012 r2 or 2016 her the link to paper cut what i google https://www.papercut.com/kb/Main/KnownIssuesMF/#i11259

[Shadow_Walker]

are you running server 2012 r2 or 2016 her the link to paper cut what i google https://www.papercut.com/kb/Main/KnownIssuesMF/#i11259

 

Server 2008 R2

[Passat1983ICTech]

have check the cabling from the printer to the network port as well and check the setting on the printer

[Shadow_Walker]

Yes checked that and all seems fine.

[Jawloms]

Run a constant ping to the printer and see if it drops off at all?

 

I had a similar sounding issue with my Sharp MFDs and it turned out that the port on the device was configured for 100mb rather than auto. Why this would cause drop off issues I have no idea, but it did and as soon as I changed it to Auto the connection problems went away.