Outlook 2016 and Windows 10

[zag]

I'm a bit surprised but I am having awful trouble getting an office 365 account to connect using outlook 2016

 

I type in the email address and autodiscover works, but then I get a "windows shell dll has stopped working" error.

 

Really weird as I tested on Windows 7 with outlook 2016 and no issues at all.

 

I also tested under my admin account on Windows 10 with outlook 2016 and that also works.

 

Just seems to be a problem under a teacher account. Anyone else seen this?

[bald_pig]

I'm using outlook 2016 with windows 10 here, not seen anything like that.

[AliG]

I have seen this it's to do with having a proxy setting or something along those lines give me a minute

[AliG]

https://support.microsoft.com/en-gb/help/3119083/outlook-2016-crashes-when-creating-a-new-profile

[kidpressingbuttons]

Make sure you have run windows update. Mine won't work after fresh builds until it's pulled down some updates!

[zag]

Thanks all, some great advice there.

 

It is definitely a proxy issue, If I untick "Automatically detect settings" in the proxy config there is no crash. Just removing the proxy details does not appear to be enough.

 

oh Microsoft....