Copying Costs Missing from Reports in Papercut

[1066girl]

Hi,

 

We implemented Papercut a few months ago for Xerox MFDs and I have been entering estimated per copy costs in the charging rules in the Papercut portal. So far so good. However, when I run a report which breaks down printing, scanning and photocopying, the photocopying costs are not appearing. I thought if I entered the information in the charging rules, this would apply to printing and copying.

 

I cannot see where I would enter the copy costs for each MFD for them to be calculated in the Department print/copy/scan/fax - breakdown report.

 

Any ideas?

 

We are still running v16.1.

 

Thanks in advance

[fiza]

@1066girl - It sounds like you have done it exactly like us, costs are in the charging rules. When I look at the 'Department print/copy/scan/fax - breakdown' report it does give a breakdown of copying and printing. We have Sharp MFDs though and are on version 16.4

[Narwhal]

Have you put charging costs under the 'devices' tab as well as the 'printers' tab?

[Big_Ted]

Do you have the costs setup for copying as per:

 

 

If you take a copy and then go to a user, select job log do you see a cost against the copy job?

 

It is important to understand a single device can have multiple print queues and also a copy/scan element to it.

[PotNoodleTech]

Go into the devices tab and on each device scroll down to the tracking section and check the tick box is enabled for track photocopying. If that isn't ticked on each device used there will be nothing to report on!

 

[1066girl]

I think I have worked out what I was doing wrong. I had set the charges for A3 and A4 but not the defaults. It looks like copying using the default costs as its value.

 

Thanks everyone for coming back to me. Much appreciated.

[Big_Ted]

what were the page sizes logged as within papercut for the jobs with 0 cost?

[1066girl]

I entered values for a3, 4 and 5.