SMART SBM680 No Interactive

[Gongalong]

Hi folks,

 

We have an almost 3 year old SBM680. The board and pen tray light up when USB is connected, but we get no interactivity at all. Our AV supplier has had a look at it, and says the board is essentially faulty and has to be completely replaced.

 

Just double checking if this is definitely the case, or whether all options have been explored?

 

Not great to be throwing away £1000 worth of kit after 3 years.

 

Thanks

[HTCPCP]

Just a quick question, on the device the smartboard is connected to, when you open up the Smart Settings, is it showing up as connected? As I believe those boards are externally powered.

 

If it does show up as connected, main thing would be to check if anything is blocking the sensors at the bottom of the screen - Have seen that a few times, where dust basically stops the system picking up touch - usually just in certain patches, but could be the case. Also, the other one is to check reseat the cables coming from the pen tray. I know it sounds a bit silly, but they can get knocked. Even with power going through, the data might not be getting through properly.

[simonw]

It might be one of the cameras has failed. I had a similar issue recently and rang SMART, they were really helpful and talked me through running some diagnostics, this quickly revealed one of the camera's had failed. They sent a replacement, luckily under warranty, and it was a doddle to fit.

 

I can't remember the diagnostic procedure unfortunately.

[Gongalong]

Thanks all, we'll give this a try.

[Gongalong]

Turns out the board is still under warranty. SMART support reckon it's the reflective tape around the inside edges, which is quite discoloured on the bottom edge for some reason. They're sending out more reflective tape.

[Gongalong]

Well, it wasn't the tape. Camera diagnostics sent to SMART...

[Gongalong]

Well, it wasn't the tape. Camera diagnostics sent to SMART...

[difinity]

The controller modules are available for about £200. SmartBoard Shop - Replacement Smart Board Pens and Erasers, Smart Boards, Cables

It sounds more like the person sent to have a look at it couldn't be bothered/didn't know how to diagnose the issue.

[difinity]

The controller modules are available for about £200. SmartBoard Shop - Replacement Smart Board Pens and Erasers, Smart Boards, Cables

It sounds more like the person sent to have a look at it couldn't be bothered/didn't know how to diagnose the issue.

[Gongalong]

SMART are saying that one of the cameras is faulty, so are sending a replacement...

[Oaktech]

I was just rocking up to say either camera or controller...