hipsterdoofus Posted February 23, 2017 Posted February 23, 2017 Disclaimer: I'm coming in from a public library environment, so my situation is a little different. What if anything do you all use for remote desktop access to computers? We have long used free products for this and they just aren't cutting it anymore. What we have used in the past is basically products that push out a VNC instance to machine and then you connect to it. This works great if you have admin access to the system, but in many cases, the products lag pretty bad even on a good connection, and the one we were using doesn't work right window Windows 10 (especially anniversary edition). Obviously there are paid options such as teamviewer, though I know that would require something to be set up on the other end. I'm interested in our best option to connect remotely unattended if need be. I don't mind a paid option, but certainly prefer lower price and ease of use. Eduucational pricing is always a plus.
superfletch Posted February 23, 2017 Posted February 23, 2017 Is there any reason you can't use the obvious built in remote desktop (RDP) within windows. Is it because you're on different networks? If so I have used Centrastage in the past (now known as Autotask Endpoint Manager) and I thought that was superb.
hipsterdoofus Posted February 23, 2017 Author Posted February 23, 2017 Well, in some cases RDP doesn't play nice with software running on said computers. Plus, usually when we are connecting to a computer, we are wanting to connect to that session that is open. It would be preferable that we are seeing the same desktop. Sometimes we may be helping someone, but sometimes we may simply be connecting to run something. So because of that, the built in solutions (i don't think) would work. With Remote assistance for example, you can connect to someone's desktop, but you can't elevate, which is done by design. But with Remote desktop, I think we would be connecting to our own session instead of the user on the computer? Is there any reason you can't use the obvious built in remote desktop (RDP) within windows. Is it because you're on different networks? If so I have used Centrastage in the past (now known as Autotask Endpoint Manager) and I thought that was superb.
Norphy Posted February 24, 2017 Posted February 24, 2017 Something like ABTutor? Only licenced by tutor machine and relatively cheap.
m25man Posted February 24, 2017 Posted February 24, 2017 Splashtop Remote Support is proving to be a popular contender after the price hikes of LMI and TeamViewer. Remember the use of such tools are going to come under closer scrutiny in the run up to GDPR.
Rob_D Posted February 24, 2017 Posted February 24, 2017 Have you looked at Netsupport School? It should do everything you want. Just depends on the price. 1
hipsterdoofus Posted February 24, 2017 Author Posted February 24, 2017 I'm not familiar with GDPR (I'm in the US) It looks like several of these could contend. Keep in mind, certainly not wanting this to "monitor" anyone's usage - really only want it as a support tool. I guess there is a fine line though - I'd rather have something that is interactive so as to not have any trust issues, but then again, sometimes the best way to check out an issue is when no one is at that computer.
m25man Posted February 24, 2017 Posted February 24, 2017 I think Splashtop is $199 for up to 50 unattended servers/PCs/Macs with unlimited unattended sessions/techs. It's certainly cheaper than LMI or TeamViewer.
ADMaster Posted February 24, 2017 Posted February 24, 2017 Remote assistance will allow elevation with the right GPOS set, but someone still has to allow the initial connection and mouse control. For unattended I use SCCM remote control but that is overkill for just remote support. Just use a combination of the remote assistance and VNC. Use the VNC long enough to accept the remote connection then go back to RA.
Matt_NetSupport Posted February 27, 2017 Posted February 27, 2017 Have you looked at Netsupport School? It should do everything you want. Just depends on the price. Hi Hipsterdoofus, Rob_D is right NetSupport School would do what you are looking to achieve, if you want to be able to connect and remote control across the internet it would be worth looking at NetSupport Manager http://www.netsupportschool.com http://www.netsupportmanager.com Both offer a free 30 day trial and we have great pricing. [i do have to declare I work for NetSupport] If you have any questions or need any help PM me.
hipsterdoofus Posted February 27, 2017 Author Posted February 27, 2017 I want to say that netsupport manager is what envisionware uses or maybe resells to use with their products. Does that sound right? Hi Hipsterdoofus, Rob_D is right NetSupport School would do what you are looking to achieve, if you want to be able to connect and remote control across the internet it would be worth looking at NetSupport Manager www.netsupportschool.com www.netsupportmanager.com Both offer a free 30 day trial and we have great pricing. [i do have to declare I work for NetSupport] If you have any questions or need any help PM me.
Matt_NetSupport Posted February 28, 2017 Posted February 28, 2017 (edited) I want to say that netsupport manager is what envisionware uses or maybe resells to use with their products. Does that sound right? Hi hipsterdoofus, Yes, you are correct Envisonware have been a NetSupport customer for over a decade, they use the solution to provide their 24 hour library support to 1000's of their customers around the world. NetSupport DNA includes this technology and would be a good investment. http://www.netsupportdna.com PM me if you are interested and I can give you more information. Matt Edited February 28, 2017 by Matt_NetSupport
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