Lagging when writing

[kidpressingbuttons]

We have just 5 Gen 4 activ panels fitted, look great!

However when writing in activInspire the pen lags massively.

 

Anyone else experienced this?

[phillyrovers]

Hi kidpressingbuttons,

This is normally associated with the local user temp files, if these are being re-directed due to roaming profiles, then ActivInspire will be writing its content to the network, "live".

 

Without knowing the exact network configuration it is difficult to determine if that is the case, though a quick test using Mspaint or similar would be good, as that would give you an indication if it is the panel, or the computer/ software.

 

Some tests to carry out:

1. Use Paint.

2. Log on to the computer as a full LOCAL admin user whilst not connected to the network.

 

We will take these results, and suggest next actions.

Thanks

[kidpressingbuttons]

I dont believe these are being redirected. If it is this issue is not happening on any of the other 20 boards we have onsite.

Paint is lagging aswell.

[phillyrovers]

Hi there,

It would be best if you could contact our support team (https://support.prometheanworld.com/contact/) so that they can work with you on this, with a potential to looking into carrying out a remote session so that we can take a closer look.

 

Thanks