aceonbass Posted February 6, 2017 Posted February 6, 2017 +1 for OSTicket here too, does everything we need, hosted on one of our Centos7 HTTPD servers, AD integrated, use it for IT and Maintenance tickets Out of curiosity, does their download page work properly for you? I can get on it and download it, but the language packs and plugins tabs won't load for me! This across IE, Firefox, and Chrome. Quite odd. I'll be in the market for a new helpdesk soon. We're running an ancient version of Hornbill SupportWorks on an equally ancient P3 box with with some funky RAID on there, and the license is hardware tied, and Hornbill want £18k+ just to even let us virtualise it. We're running a few pieces of NetSupport software, so I'll of course look at their ServiceDesk, but I'm sure I'll be told I have the grand budget of free to sort it out.
CAWJames Posted February 6, 2017 Posted February 6, 2017 Yes works fine for me! I can download anything on the page, do you have any filters blocking you?
aceonbass Posted February 6, 2017 Posted February 6, 2017 Yes works fine for me! I can download anything on the page, do you have any filters blocking you? D'oh! Good shout - our firewall was denying access to a .js file for that page. Do you mind if I drop you a PM re: osTicket, to get your opinion etc in a little more depth?
cheekycharly Posted February 19, 2018 Posted February 19, 2018 Zoho desk is what we use and it works a treat and costs nothing and easy for people to use and access.
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