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[caffrey]

I also don't particularly like being tied into long contracts, it means I can try the product for a year then move on

[Opendium_Steve]

I also don't particularly like being tied into long contracts, it means I can try the product for a year then move on

 

Well that's true, but once you've tried it for a year you might opt for a longer renewal term if you're happy.

[AlanD]

If I am investing in hardware at the same time - new firewall, server, access points etc I have no objection to longer term contracts because I have pretty much committed myself to the hardware. And if the maintenance cost can then be capitalised with the hardware - then its all magic money as far as the accountants are concerned and doesn't eat into revenue costs. Of course - finding that capital cost is another thing....But I'm not so keen once its 3 or 5 years old - because I have no wish to be locked into long maintenance contract when I am looking around for a new deal on upgraded hardware - which might might be with a different supplier. They know this - of course - and so are really keen to lock you into another 3 or more years - and...if they offer me a really good price I might stretch to that....but it has to be a really good price....or else I threaten to move away completely.