[ipad] Apple School Manager - No Confirmation email

[snagrat]

I have setup ASM for a customer and they originally received the confirmation things were happening.

 

Now when they follow the link it has been confirmed that Apple have approved the school and an email will be set with further instructions.

 

But this email has never been received. Now I don't know what to do.

 

Is there an email I can contact Apple support on? Most of their support requires a Apple ID login but there isn't one setup yet.

[2ilent8cho]

I had this issue I had to call apple to get it resent . I had the first email to say it was pending approval , but not the one once it had been approved . The first email should have a contact number on, if you don't have that one make sure you phone enterprise support not normal consumer .

[snagrat]

Thanks.

 

Don't suppose you have the number as there isn't one on the email I have

[2ilent8cho]

i think i just called the number that deals with the enrollment approval on 0800 9127302.

[snagrat]

Thanks I'll try that on Monday