Outlook and office 365 - trying to connect

[Liam]

Has anyone experienced issues with outlook and office 365 -specifically outlook stops connecting and just hangs until the user reboots.

 

Really random with no patterns. Maybe twice a week a user will call to say 'emails are broken' when in actual fact they're not because owa works but outlook seems to fail to connect.

 

We use adfs and the mailbox is configured automatically via group policy settings.

 

Any ideas?

[ozydave]

Yep I'm having problems that are similar.

I'll add more tomorrow morning but it's causing me a headache!

[ozydave]

Bit later than I had hoped but here is whats going on for me, just trying to fix it for another user now, in fact

 

I have recently move staff emails to office 365.

I appear to be having random problems with staff trying to use Outlook 2013.

This is in an Active directory environment, withredirectedAppData and profile paths.

So the user(s) are logging to their PC (windows 7) as normal. they then fire up outlook. It goes through the autodiscover process, outlook opens as it should.

 

After a PC reboot and logging back in the same user will try and start outlook again. this time I get the error.

"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The attempt to log no to Microsoft Exchange has failed."

 

I then have to go though various things to get it connected again. I delete the user AppData, delete the local profile folder, delete the users outlook profile. Sometime I have to repeat this action number of time for it to work.

Other times I have run "outlook.exe /resetnavpane" which had intermittent success. Once I have it working again it will fail at some point.

 

Some other users do not have the same problem