Simple Windows Helpdesk/Reporting

[jamwatn]

Hello,

 

Hope someone has a suggestion. I am looking for something that doesn't seem to exist.

I find that in most schools that I visit, there is no definitive issue reporting. You can't beat a good old fashioned issue book, but there has to be something better.

I've seen so much bloated expensive software online and all I need is something ridiculously simple.

 

An icon on the desktop that you double click and it loads a small Windows or web based form with a simple Name, Room, Issue layout. A ticket is submitted and it pops a simple text document on the server. A slightly more complex arrangement would be the same, but it pings out an email to the address of your choosing.

 

Any ideas if this exists?

 

Thanks!

[FN-GM]

Spiceworks should be able to do that. Its simple to use, basic and it's free.

[SHimmer45]

Hesk would fit this.

[hallb15]

+1 for spiceworks. It does an awful lot more than you require, BUT you can dumb it down and only use the most basic features.

[jamwatn]

Spiceworks is not basic and needs users. I'll take a look at hesk!

[unixman_again]

+1 Hesk - that's what we use.

[FN-GM]

Spiceworks is not basic

 

You clearly haven't seen the other products on the market!

[mavhc]

I just set up a google form, Name, Contact info, user account, computer number, description

[Liam]

Osticket me! Works well. Reasonably easy to install. User interface too!! Never going to get away from staff just emailing support @ but they just fall onto the supportdesk anyway.

Used to use spice works. Did the job i gotnto admin. I had my web designer lads customise our osticket install and make it our own.

[jamwatn]

I have, I just think Spiceworks is still too heavy.