Youtube restricted mode no sound - Smoothwall

[calexismedia]

Hi, our internet team have just have just implemented restricted mode on youtube, and since then we have no sound from Youtube and the sound icon is greyed out. We use Smoothwall.

 

We are being told it is a desktop issue and nothing to do with the restricted mode set in Smoothwall

 

We are using Windows 7 and Internet Explorer 11. If using Firefox the sound works

 

Has anybody else came across this problem?

 

Thanks

Edited July 28, 2016 by calexismedia

[LukeC]

Try plugging headphones in, we had this but we dont use smoothwall.

[calexismedia]

Hi LukeC, thanks for the info, we did try that but there was still no sound, the web team are still looking into it.

 

Cheers

 

Carl