Solus 3 help - where are the logs

[The_IT_Guy]

Our SIMS partner is having trouble downloading updates via solus 3 as it is getting blocked somewhere.

 

I am trying to find what is blocking it but cannot see where the logs are stored. Could anyone give me a pointer?

 

Experience with SIMS is quite limited.

 

Cheers

[Cache]

Try C:\ProgramData\Capita\Solus3\Logs

 

Not sure whether it will be ds or ui you want, would take a stab at ds_systemlog

[ITJS2015]

Has there been a change to your local firewall which your sims is on ?

[The_IT_Guy]

Has there been a change to your local firewall which your sims is on ?

I think it's the first time they have installed solus 3. We use schoolsbroadband and they are saying they have made the changes needed but it seems to be pricking up an old proxy we don't use. I have checked the proxy settings in solus but still no luck

[ITJS2015]

I would disable your firewall on you sims server and change the proxy settings which goes through. If that is not the case depending on who supports sims I would ask then to help you.

 

It could be a port number which needs to be unblocked within your firewall

[ITJS2015]

I have just checked my settings and there is just proxy settings and ports, no other settings needed like username and domain.

 

I would check you broadband filtering or onsite filtering.

 

Does your server actually update itself ? is it upto date and your clients are not ?

[Cache]

It's not set on the system is it?

 

netsh winhttp show proxy

[ITJS2015]

I use the command above for my windows updates from the LEA proxy, it may work

[The_IT_Guy]

Right i have ran the netsh command and it says not set there but looking at the logs it is definitely picking up the old proxy we used to use from somewhere.

 

Here is the error in the logs

2016-06-29 00:01:50.1212|Debug|There was no endpoint listening at http://s3ws.capitasolus.co.uk/packageserverservice.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://s3ws.capitasolus.co.uk/packageserverservice.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond [color=#ff0000]10.11.12.13:1234[/color]

 

Proxy number changed for security

 

Does this error give anyone any ideas where it is picking it up from?

 

Thanks

[ITJS2015]

Have you set your new proxy in the system proxy ?

 

Command with admin- netsh winhttp set proxy Proxyaddress:portnumber

[The_IT_Guy]

Have you set your new proxy in the system proxy ?

 

Command with admin- netsh winhttp set proxy Proxyaddress:portnumber

 

We don't use a proxy anymore. We use lightspeed webfilter so there is a client installed on the server which handles it all now.

[ITJS2015]

Okay im not to sure how lightspeed filtering is configure or set on a domain but if you can try this

 

Create an OU with a test machine in with with full access to the internet which doesn't go through any of your restrictions, does lightspeed enable you to create a file with restriction to apply on a OU or a domain ?

 

I may have tried using a usb wireless dongle to connect to your phone and try and test the download with that as that would avoid your web filtering.

 

It depends on how your sims server is setup either on a physical machine or a vm

[The_IT_Guy]

Got it!

 

Found the old proxy in two other places (we haven't used it in nearly a year so surprised they have stayed hidden for so long). Then got a backup proxy details from lightspeed and that seems to have fixed it! Thanks for your help everyone

 

For note the proxy was within the sims services settings and within the sims client installation itself.

[ITJS2015]

Glad its sorted buddy:cool:

[mrwoberts]

For note the proxy was within the sims services settings and within the sims client installation itself.

 

I think our SIMS is referrencing an old proxy when performing address validation checks...

Could you say where those SIMS services settings are, I'd like to take a look at ours.

 

Kind regards