rob_coles Posted June 24, 2016 Posted June 24, 2016 Looking to get a Cisco 2960s repaired anyone have any suggestions?
FN-GM Posted June 24, 2016 Posted June 24, 2016 What model are they (the one begging with WS- )? Depending on what they are, it might not be worth it.
rob_coles Posted June 24, 2016 Author Posted June 24, 2016 Switch was part of a stack which continued running however this one just wouldn't boot. Managed a console connection but nothing Device is Cisco Catalyst 2960S-48TS-L must admit wasn't overlay sure if it was worth repairing.
FN-GM Posted June 24, 2016 Posted June 24, 2016 If it indeed a 2960S-48TS-L it should be under warranty. Get Cisco to replace it. They have announced it end of life, but you can still get replaced. End-of-Sale and End-of-Life Announcement for the Cisco Catalyst 2960-S Series and 2960-SF Series Switches - Cisco 1
rob_coles Posted June 24, 2016 Author Posted June 24, 2016 Fabulous will get in touch Monday. It's the first one I've ever had go down. Thank you
FN-GM Posted June 24, 2016 Posted June 24, 2016 They might tell you to go via your re-seller, but if you can't be bothered doing that tell them they have gone bust. I had a 2960G replaced, told them that story and they changed it out. It will take about a week for them to ship it out as you don't have a Smart Net contract.
FN-GM Posted June 24, 2016 Posted June 24, 2016 (edited) Also when you get one back you will need to do the following before adding it into the stack. 1. Make sure it has the same IOS as the others. 2. The new switch is re-numbered to the same one as the missing broken device. 3. The priority of the new matches the other bust switch. Take a config backup first before you add it again. Step 1 is really important with 2960S. If you need any help I can assist with all these steps. You can add the switch back into the stack while the other switches are running without downtime. Edited June 24, 2016 by FN-GM
IanT Posted July 9, 2016 Posted July 9, 2016 2960S is quite an old switch so would be very surprised if you will get it repaired under warranty, unless you have Cisco SmartNET on the hardware
rob_coles Posted July 9, 2016 Author Posted July 9, 2016 Got the switch replaced by Cisco under the limited lifetime warranty. Thanks for the replies appreciated
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