AB Tutor - Locked Screen

[215HAN]

Hi,

 

A staff member today locked a computer screen of a student via AB Tutor using his own personal message. However, now he cannot seem to unlock this and nor can I.

 

Each time you reboot his message pops up and unable to get past.

 

Anyway I can get round this and unlock.

 

Please advise urgently.

 

Thanks

[Arreks]

So when you right click the device in ABTutor and click unlock nothing happens?

[215HAN]

Yes, nothing seems to happen as it now fails to connect to mentioned computer.

[Arreks]

Anything changed network wise? network cable still plugged in? can you boot into safe mode w/ networking to check?

[215HAN]

No changes trying Safe Mode works. Have logged in fine.

[215HAN]

Resolved.

[DanTheLacky]

Resolved.

 

What was the fix? Just out of curiosity.

[215HAN]

The lock policy was set to permanent so no matter what you'd do, lock was always applied so I amended the policy on staff members machine which resolved it and I could then remove the lock myself.