Smart 4065 Problems

[gbiltd]

Is there anyone out there - other than the Smart Tech Guys that can help out please ?

We are having loads of problems with what I think is software issues -screen interactive but pens not working - Interactive one minute but not the next - switching from pen to select - gaps in ink when writing.

 

Up to date software

Re-calibrated the screen

No direct sunlight or bright lights

Cleaned the corners

Contacted Smart, did what they asked. Their reply - asked the same questions as previous email !!!

[paulellam]

We had the gaps issue, drove me mad spoke to Smart very helpful but figured it out on my own in the end. After a software update Smart handwriting got installed twice, no idea why, removed one version and solved the gaps issue.

 

Paul

[CADA]

Hi,

 

I posted a similar problem recently and we are still having problems, despite numerous conversations with SMART, site visits and some replacement screens. We have gaps in the writing, the screen closes browser tabs by itself and staff have given up on using the pens and use their fingers because the pens have to be pressed on very hard to get a line. We have done all of the things that you've done and have the latest software, fresh install on a new build.

 

On one of the most recent visits the SMART guys said it was environmental - UV or infrared. We too have tried every light level possible, blocked the alarm sensor and it makes no difference. They even told one of our Yr 1 teachers that she was creating too much static and should earth herself before using the board!!

 

I'm starting to hear of other schools with similar problems. We are building a clean PC and installing Promethean to see whether their software works any better. At least that way we can try to work out whether it's hardware or software related.

 

Interested to know if anyone else has solved these problems.

 

Not happy with SMART at all.

[gbiltd]

Yes some of our customers now trying the Prowise software. Some that are using it say it's problem free. Just need to convert the teachers.

Def looking at supplying the Prowise. Feel sorry for the schools that have purchased the Smart ones.

You can tell from the reply from the so called Tech Support Team that they are reading from a script.

You would think that after the demise of Steljes they would pull their fingers out.

Their loss in the long term.

Would be very interested in any other problems people are having !

[CADA]

Thanks for your reply, I'll definitely check out Prowise. Yes, I'm afraid that SMART risk losing customer loyalty if they carry on like this. I certainly wouldn't recommend them at the moment.

[paulellam]

Do check in installed programs for two versions of smart handwriting being installed, this cure our problems.

[TechMonkey]

Also install the latest SMART drivers. we had an issue like this and it was frustrating as it would work for a few days, then an issue. Finally found the drivers install and everything was wonderful.

 

Prowise is wonderful though. We are demoing 2 boards, we moved one of the boards and the teacher is bereft having to go back to SMART. & she was an ardent support of it.