Issue sending attachments via mobile device using LGFL email

[nickb23]

Hi There,

One of the school I work at uses an IOS app called Evidence for Learning. It produces PDF files that the teacher can then email. This works well for any attachments under about 7.1mb. We have come across an issue when sending an attachment over 7.1mb using their LGFL email from smartphone devices. It comes back with an error saying that the mailbox is full (in other words attachment is too big). LGFL say that there is a limit for an attachment is about 20mb. This seems to be true from the desktop client, but not from mobile devices. This is a breakdown of what we have tried.

 

PDF Attachment (7.4mb) sent from LGFL email via IOS mail app - Failed

PDF Attachment (7.1mb) sent from LGFL email via IOS mail app - Passed

MP4 Attachment (8mb) sent from LGFL email via IOS mail app - Failed

PDF Attachment (7.4mb) sent from LGFL email via Android Samsung mail app - Failed

PDF Attachment (7.1mb) sent from LGFL email via Android Samsung mail app - Passed

PDF Attachment (7.4mb) sent from Hotmail & Gmail email via IOS mail app - Passed

MP4 Attachment (8mb) sent from Hotmail & Gmail email via IOS mail app - Passed

PDF Attachment (7.4mb) sent from Hotmail & Gmail email via Android Samsung mail app - Passed

MP4 Attachment (8mb) sent from Hotmail email via Android Samsung mail app - Passed

 

 

As you can see, sending the 7.4mb PDF (as well as 8mb MP4 file) from the LGFL mail account will fail. To rule out an issue with the actual mail app, we also put in a gmail account and Hotmail account. Both of these sent the 7.4mb PDF with no issue. We also tried sending the same emails at peoples home WiFi networks as well as a mobile data connection, with the same outcome.

 

LGFL have managed to send a larger attachment with their own account (.000), but I am thinking they might have different permissions for emails.

 

Or have I just missed something...

 

Thanks

 

Nick