Who do I shout at?

[E_G_R2]

OK our Office365 is down, no emails i'm ignoring the phone - WHO DO I CONTACT about this (sorry for shouting)

 

Feels like a stupid question but am damn sure I will be asked have I spoken to Bill Gates or someone else at MS

 

p.s. its never happened to me before

[Boredguy]

Can you login to the portal at all (https://login.microsoftonline.com)

Is it accessible via a device not on your school internet (such as your mobile)

 

Their support number is 0800 032 6417

[E_G_R2]

Thanks on the line but its like pulling teeth

[Homer]

Working alright here, what's happened?

[crazycatlady1987]

Oh that sucks, good luck. Is everything else working ok?

[E_G_R2]

Wish I knew, we've had 'outages' in the last two days where outlook clients loose connection and people are unable to log into webmail. Today I was unable to log into the back end. Placed a call but now its back up again.

 

Sure i'll get asked what happened and why, gonna have to think of some realy tech sounding b*ll*x for them

[Homer]

Any filtering appliances that could have gone awry? Have you got Outlook set to cache at least a month, I had problems with Outlook while it was set to live... any blip in internet connectivity gave it the right hump

[E_G_R2]

I'll have a look.

 

One schoolboy error, not having a copy of my alternative credentials and having to guess the contact number and alternative email.

[Boredguy]

Our Outlook clients also set to cache 1 Month to ensure that any hiccups it has is minimal (and we get a couple every now and then) however the webmail always works.

Always handy to have another method of checking if the site is accessible even if it's via a mobile devices 3G. That would rule out any issues with your tenancy and point it more towards ISP/Filtering issues (which 9 times out of 10 it is)

[E_G_R2]

We have users on mobile devices via their own data and they also had the same problem, looks like a blip in the tenancy.

 

Coincidence? but I was tidying up our Yammer after a few kids got on before I removed the licence so had to delete them from our Yammer page.