Apple School Manager - Unable to set up VPP

[defrostie]

I have recently set up a new Apple School Manager account. Setting up the DEP steps went fine, and all our devices are showing up correctly.

 

But on the 'Buy Apps and Books' section, AKA Volume Purchase Program, I am to get it to process my request.

 

The school is an academy and doesn't currently have a VAT No. so I am choosing the 'Taxable / not VAT Registered' option, but when I press 'Continue', nothing happens! No error message - just nothing.

 

Just wondered whether anyone else has had this issue? Or has a solution?

 

The service is in preview, so I guess you could put it down to that. I have tried Safari and Chrome, with the same result.

[Homer]

Sounds a little odd, do you have a Mac you could try using Safari on? Other than that, sounds like a bug in the site...

[Cache]

I've had exactly the same issue, I was picking VAT registered and entered the VAT number, click continue and nothing happens.

 

Thought it was me/my computer.

[defrostie]

Sounds a little odd, do you have a Mac you could try using Safari on? Other than that, sounds like a bug in the site...

 

It was a Mac I tried it with Safari. I thought that combination should be most likely to work!

 

I've had exactly the same issue, I was picking VAT registered and entered the VAT number, click continue and nothing happens.

 

Thought it was me/my computer.

 

Glad it's not just me. Little bit annoying, as I have a set of iPads I need to roll out.

[defrostie]

I've had exactly the same issue, I was picking VAT registered and entered the VAT number, click continue and nothing happens.

 

Thought it was me/my computer.

 

Ended up ringing Apple this afternoon... After a 45 minute phone call and speaking to 4 different people, the only answer I got was that there is an issue with the website (which we already knew) and he asked me to send a screenshot!

 

 

How did you get on? I read in another thread, you'd been on the phone to them also.

[Cache]

Mine's been escalated up to the "Senior Support Team" who are currently investigating.

 

I've ended up with 2 calls as I got frustrated at the lack of progress the email one was having, so the email one is at the same stage however my phone call on Friday afternoon I ended up with someone connected to my computer looking at the various aspects of the site, taking screenshots and then said he'd be back in touch.

[defrostie]

I have logged onto Apple School Manager this morning... And it is working!

[Cache]

Yeah, I tried mine this afternoon and it worked too!

 

Have now been authorised and it seems to have all gone ok, only issue now is I can't log in to the VPP with the admin account! Have fired it back off to Apple...

[Brimstone]

I have logged onto Apple School Manager this morning... And it is working!

 

Hi @lukefrost

 

Would you care to share your experience of the sign up/enrol process for Apple School Manager...?