Office 365 Admin Centre - Order Users?

[Joanne]

Did you install all of that microsoft gubbins? I did like, 3 installers... plus a reboot.

[Matt_Renato]

If you just launch Powershell and type connect-MsolService without any switches does that allow you to connect? It will also fail if you're using an account with multi factor authentication, does that apply to the account you are trying to log in with?

[Carrot63]

Joanne - 3 installers? I did 2 perhaps that is what I am missing. I will have a look again at the article and see if I have missed anything.

 

Matt_Renato - No it gives the same error. I don't think I have multi factor authentication on it, how do I check?

[Joanne]

Joanne - 3 installers? I did 2 perhaps that is what I am missing. I will have a look again at the article and see if I have missed anything.

 

Matt_Renato - No it gives the same error. I don't think I have multi factor authentication on it, how do I check?

 

Yeah... 2 might be the same... dunno. Didn't work until I installed the one which is top on that list.

 

[Matt_Renato]

Joanne - 3 installers? I did 2 perhaps that is what I am missing. I will have a look again at the article and see if I have missed anything.

 

Matt_Renato - No it gives the same error. I don't think I have multi factor authentication on it, how do I check?

 

If you're using the new portal load the Active Users view then click the "More" drop-down there will be an option to setup multi factor authentication. If you select that you will be presented with a list of users and their multi factor authentication status, just search for the account you are using to log in with.

 

If you are using the old portal the same page can be accessed via a setup link at the top of the active users page.

 

The other thing that could be preventing it from working could be any filtering you have in place. If you are able to it might be worth testing on your home connection to rule that out.

[Carrot63]

I have tried it at home and it works so I am assuming it must be the firewall however I am not seeing anything blocked through the firewall but I will continue to search. Thanks for you help.

 

Carolyn

[Matt_Renato]

No problem, glad you got it working.

[Carrot63]

Hi

 

Sorry about this but do you have any other suggestions as we cannot find anything blocked on the Firewall and our ISP have had a look and cannot see anything either?

 

thanks

[Matt_Renato]

Did you use the same machine at work and at home?

[Carrot63]

No but I have tried it on a couple of different machines at work.

[Matt_Renato]

Do you have a proxy set under the connection settings in Internet Explorer at work?

[Carrot63]

No we don't have an internal proxy.

[Matt_Renato]

It's a long shot but try running this from an elevated command prompt

 

netsh winhttp show proxy

 

It should come back saying Direct access (no proxy server).

 

If it doesn't and it shows a proxy server make a note of what it is (just in case we need to add it back later), and then run the following to remove it.

 

netsh winhttp reset proxy

 

If you do need to add the proxy setting back in it can be done with this

 

netsh winhttp set proxy proxy.address:PORT

[Carrot63]

You are sir a genius :-) The old proxy was showing. Thank you is now works.

 

Where could that be coming from as we haven't used a proxy for a few years. IE does not show a proxy present and I do not know of anywhere else that does.

[Matt_Renato]

Glad that solved it because I was all out of ideas!

 

As for the cause, I would guess that some program applied the setting back when you were using a proxy at the school. It's possible to set the WinHTTP proxy to use whatever settings have been configured in IE with this command.

 

netsh winhttp import proxy source=ie

 

Even if the proxy settings in IE are then removed, they will remain for the WinHTTP proxy.

 

This article is a really good explanation on how the different proxy settings in Windows work.

[mavhc]

Thanks for that link, kind of explains why loads of apps don't support WPAD, it's because they're terrible, not because of a limitation.

 

We should start a thread: List of terrible apps that don't support WPAD, and the programmers who should feel bad because of it.

[Carrot63]

Thanks again Joanne and Matt for your help and advice.

 

I have found that it stems back to Windows Media Player from the old days. All is good now :-)