[sims] SIMS Profiles - class dialog box won't open a second time

[Alconem]

When editing a Word template in Profiles, Session Manager, after I have inserted a Class I cannot insert another one. I get the message "Another SIMS.net dialog is already open, Could not proceed further". I have to close the template down and reopen in order to insert another class.

 

When I do this in Assessment Manager, Individual Report there is no problem and I can continue to add classes without having to continually close the template.

 

It appears to be a problem on certain computers only. We have tried combinations of computer, network login, SIMS login and the problem seems to be computer specific. The only difference we can see is that on the computers that have the problem, when you open the Class dialog box is opens a very small 'Processing' dialog box at the same time.

 

Has anyone else had this problem? Suggestions on what could be causing it gratefully received.

Thanks

[ChrisH]

Is the word process still open in the background because it's not closing properly for some reason? Check task manager I get similar issues when I press certain buttons before closing the add aspect dialogue box in individual reports.

[Alconem]

We have had a look at the processes running but it is hard to see if one particular process remains open. I have compared this to the working machine and can't see any difference.

 

I am not pressing any buttons or doing anything else in Word before I go to insert a second class. The Insert Class dialog box does not work like the Insert aspect dialog as you can't keep it open and keep adding different classes to the template. You have to open it up each time to add a class - although this is the bit that is not working for me.